Terms of service

 

River’s Aquatics – Terms of Service

By accessing our website, purchasing products, or using our services, you agree to be bound by the following Terms of Service. These terms apply to all users, customers, and visitors.

General Use

  • By using this site, you confirm that you are at least 18 years old or have permission from a legal guardian.

  • You agree not to use our products or website for any illegal or unauthorized purpose.

  • We reserve the right to refuse service to anyone at any time for any reason.

All Sales Final

  • All sales made through River’s Aquatics are final.

  • No refunds will be issued unless explicitly stated in our policies.

  • Store credit may be issued at our discretion in specific situations.

Product & Livestock Disclaimer

  • All livestock is sold as-is with a Live Arrival Guarantee only (as outlined in our DOA policy).

  • We do not guarantee:

    • Long-term survival

    • Coloration after shipping

    • Compatibility with existing livestock

  • Livestock may vary slightly in size, color, and appearance due to natural conditions.

Shipping Risk Acknowledgment

  • By purchasing live animals, you acknowledge that shipping livestock carries inherent risks.

  • River’s Aquatics is not responsible for losses beyond the conditions outlined in our DOA policy.

Limitation of Liability

  • River’s Aquatics shall not be held liable for:

    • Tank crashes

    • Loss of livestock after delivery

    • Equipment failure or misuse

    • Water damage, electrical issues, or system failures

    • Any indirect, incidental, or consequential damages

  • All products and livestock are used at the customer’s own risk.

Website & Pricing Errors

  • We strive for accuracy but do not guarantee that all product descriptions, pricing, or availability are error-free.

  • We reserve the right to:

    • Correct any errors

    • Cancel or refuse orders due to incorrect pricing or listing mistakes

    • Limit quantities purchased

Order Acceptance & Cancellation

  • We reserve the right to cancel any order at our discretion, including but not limited to:

    • Suspected fraud

    • Pricing errors

    • Inventory issues

  • If an order is canceled, compensation (if any) will be determined at our discretion.

Chargebacks & Payment Disputes

  • Customers agree to contact us directly before initiating any chargeback or dispute.

  • Filing a chargeback without prior contact may result in:

    • Immediate refusal of future service

    • Permanent ban from purchasing

  • We reserve the right to dispute all chargebacks with provided documentation and evidence.

Customer Responsibility

  • Customers are responsible for:

    • Providing accurate shipping information

    • Proper acclimation and care of livestock

    • Ensuring appropriate tank conditions

  • Failure to meet these responsibilities voids any guarantees.

Customer Conduct

  • Harassment, abusive language, threats, or inappropriate behavior toward River’s Aquatics will result in:

    • Immediate refusal of service

    • Order cancellations

    • Permanent ban from future purchases

3D Printed Products & Intellectual Property

  • All 3D printed designs, products, and files created by River’s Aquatics are exclusive intellectual property of River’s Aquatics.

  • Purchase of a product does not grant rights to:

    • Copy

    • Scan

    • Reverse engineer

    • Reproduce

    • Resell or redistribute the design in any form

  • Unauthorized use, duplication, or resale of our designs is strictly prohibited.

Design Submissions & Contests

  • By submitting a design (including contests), you agree that:

    • The design is your original work and does not infringe on third-party rights.

    • You grant River’s Aquatics a perpetual, royalty-free, worldwide license to:

      • Use

      • Modify

      • Manufacture

      • Market

      • Sell the design

  • Winning submissions:

    • May receive prizes (which may vary)

    • Do not entitle the creator to royalties or ongoing compensation unless explicitly stated

  • We reserve the right to:

    • Modify any submitted design

    • Use submissions for commercial purposes

    • Cancel or modify contests at any time

Biosecurity & Pest Disclaimer

  • While we take precautions, we do not guarantee pest-free livestock.

  • Customers are responsible for:

    • Proper quarantine procedures

    • Inspection and dipping of corals prior to introduction

Consignment Sales

  • All consignment sales are final.

  • Additional consignment terms are outlined in our Consignment Policy.

In-Store Purchases

  • All in-store purchases are subject to the same policies outlined on this website unless otherwise stated at the time of purchase.

  • All sales made in-store are final.

  • No refunds will be issued for in-store purchases.

  • Store credit may be issued at our discretion in select situations.

Livestock (In-Store)

  • All livestock is sold as-is.

  • No guarantees are provided once livestock leaves the store.

  • It is the customer’s responsibility to inspect livestock prior to purchase.

Dry Goods & Equipment (In-Store)

  • Items must be inspected at the time of purchase.

  • Any issues must be reported before leaving the store.

  • Once the item leaves the premises, it is considered accepted.

Local Pickup

  • If local pickup is offered for online orders:

    • The Live Arrival Guarantee is void once the item is picked up.

    • The customer assumes full responsibility upon pickup.

Payment Methods

  • We reserve the right to accept or deny any payment method.

  • Suspicious or high-risk transactions may be canceled at our discretion.

Policy Updates

  • River’s Aquatics reserves the right to update or modify these Terms of Service at any time without prior notice.

  • It is the customer’s responsibility to review these terms periodically.

Agreement

By using this website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service and all related policies.

These terms are designed to protect both River’s Aquatics and our customers while ensuring fair and transparent business practices.


Consignment Policy – Used Equipment

All consignment sales are final.

River’s Aquatics offers consignment services for used aquarium equipment under the following terms:

Submission Requirements

  • We reserve the right to accept or deny any consignment for any reason.

  • The consignor must provide:

    • Clear photos of the item

    • Accurate, honest description of condition and functionality

Shipping Responsibility

  • The consignor is responsible for all shipping costs to River’s Aquatics.

  • Once accepted, we will cover shipping costs to the final buyer.

Inspection & Acceptance

  • All items are inspected upon arrival.

  • If an item is found to be:

    • In worse condition than described

    • Non-functional or broken

    • Misrepresented in any way
      We reserve the right to deny the consignment.

Rejected Items

  • If denied:

    • The consignor may request the item be returned at their expense.

    • If return shipping is not paid or scheduled within 72 hours, the item will be discarded without compensation.

Commission Structure

  • River’s Aquatics will take a 30% commission from the final sale price.

  • A minimum commission fee of $10 applies to all items.

  • This commission covers listing, handling, marketing, and processing.

Payouts

  • Remaining funds (after commission) may be issued per customer request as:

    • Store credit

    • A trusted payment platform

  • We reserve the right to deny any payment method that appears suspicious or unsafe.

Trade-In Option (Equipment for Coral)

  • Customers may trade equipment for coral instead of consignment sale.

  • Terms:

    • Customer pays shipping to River’s Aquatics

    • Customer also pays shipping for coral sent to them

  • Trade-in value:

    • Determined after inspection and testing

  • We reserve the right to accept or deny any trade-in.

Final Authority

  • All consignment decisions, pricing, acceptance, and payouts are at the sole discretion of River’s Aquatics.

This policy is designed to protect River’s Aquatics while remaining fair and transparent to all customers.